Draft — pending owner review, not legal adviceThis page is a working draft prepared for review by Krabi Voyager. It has not been reviewed by a lawyer and may change before the site goes live.
Draft version
Cancellation & Refund Policy
This page explains what happens if the weather stops a trip, and what happens if you need to cancel or change your booking.
Weather and sea conditions
- Light rain with safe seas: the trip runs as normal.
- Storm, rough seas or National Park closure: you choose a full refund or move to another available date.
- Route and timing may change with weather, tides and safety.
The captain decides on the day whether conditions are safe. If we cancel for weather, we contact you as early as we can by WhatsApp and email.
Cancellation by the customer
The following terms have not been decided yet and are shown as placeholders:
- Free cancellation period
- [To be confirmed by Krabi Voyager]
- Cancellation with partial refund
- [To be confirmed by Krabi Voyager]
- Late cancellation / no-show
- [To be confirmed by Krabi Voyager]
- Changing the date
- [To be confirmed by Krabi Voyager]
- Refund method and timing
- [To be confirmed by Krabi Voyager]
Changes to your booking
Want to change the number of guests, the pickup place or the departure time? Message us on WhatsApp with your booking reference and we will do our best to help, subject to availability.
How to cancel
Send us a WhatsApp message or an email with your booking reference. We will confirm the cancellation and any refund in writing.